Privacy Policy
Who we are
SkillsLayerAI is operated by Exceed Web Services, based in Ceredigion, Wales. When we refer to "we", "us", or "our" throughout this policy, we mean Exceed Web Services. You can contact us at business@exceedwebservices.com.
What information we collect
We collect only what is necessary to provide our service:
- Purchase information - name, email address, and billing details collected at the point of sale through our payment processor. We do not store card numbers ourselves.
- Contact information - name and email address if you contact us via the contact form or by email.
- Usage data - basic analytics such as page visits and referral sources, collected in aggregate and not linked to individuals.
We do not collect data through the skill packs themselves. The skills run inside your your account and any data processed there is governed by our AI provider's privacy policy, not ours.
How we use your information
- To process and fulfil your purchase and deliver your skill pack files.
- To respond to enquiries and provide customer support.
- To send transactional emails related to your purchase (receipts, updates to purchased products).
- To improve the website and understand how visitors use it.
We do not sell, rent, or share your personal data with third parties for marketing purposes.
Legal basis for processing (UK GDPR)
We process your data on the following bases: contract (to fulfil your purchase), legitimate interests (to improve our service and respond to enquiries), and consent where you have explicitly opted in to any communication.
Data retention
Purchase records are retained for seven years as required by UK tax law. Contact form submissions are retained for up to 12 months unless an ongoing relationship requires longer. You may request deletion of your data at any time by contacting us.
Your rights
Under UK GDPR you have the right to access, correct, or delete your personal data; to restrict or object to processing; and to data portability. To exercise any of these rights, contact us at business@exceedwebservices.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
We use only essential cookies required for the site to function. We do not use advertising or tracking cookies. No cookie consent banner is required for essential-only cookies, though we may add one if analytics or third-party tools are introduced in future.
Third-party services
We use a third-party payment processor to handle transactions. Their privacy policy governs data collected during checkout. We use Google Fonts for typography, which may log your IP address when fonts are loaded. No other third-party tracking services are used on this site.
Changes to this policy
We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the site after changes constitutes acceptance of the updated policy.
Contact
Any questions about this privacy policy: business@exceedwebservices.com